Managed Support Services

We Are With You At Every Stage For All Your Needs

What is Cyret Support & Services?

Support Services remains a vital means to drive efficiency in an organization and it’s also an area that is scrutinized due to budgetary constraints. The current economic scenario demands organizations to focus on core competencies for success and survival.

To address this effect, Cyret provides scalable and reliable software solutions, allowing businesses to concentrate on investment capital, resources, and time on maintaining core business activities, while operating and maintaining IT and ERP systems at a predictable monthly cost. We ensure alignment towards ITIL at all stages of service delivery to guarantee the best customer experience.

Cyret’s Support & Services

Cyret’s repeatable support methodology uses documented processes, support repositories, and knowledgeable staff to reduce your costs.

Our library of customer problems and derived solutions ensures that we offer you the required services by following best practices in the industry

A single provider of all business IT solutions, including desktop, ERP, and SFA, would improve response time and your cost savings

By integrating unique and innovative systems and technology, as well as a library of best practices, we are able to reduce people's travel time and increase support at every location

Our focus at Cyret is on maintaining value for our customers through the continual evaluation and improvement of the quality of services and the overall maturity of the ITSM service lifecycle and underlying processes

Incident Management & Problem Management

An Incident Is An Unplanned Interruption To An IT Service, Or A Reduction In The Quality Of An IT Service. Failure Of A Configuration Item That Has Not Yet Impacted Service Is Also An Incident.

During Incident Management, our objective is to minimize the consequences of incidents on business operations. If a problem cannot be resolved quickly, it may be escalated.
Users report incidents to the support team or through event management services. Incidents are organized and prioritized based on their urgency and business impact.
Our Support team uses a state-of-the-art tool to manage incident information in order to ensure that the user is completely satisfied with the resolution.

In a Problem Management Process, the record of a problem tells us the cause for one or more incidents, but the cause is not typically known at the time the problem record is created.

Problem Management aims to proactively prevent problems, eliminate recurring problems, and minimize the impact of incidents that can't be prevented. It involves diagnosing and determining the causes of incidents, as well as implementing the resolution
The purpose of a problem is to find its causes, document workarounds, and request changes to resolve it permanently. In this way, the effectiveness and efficiency of incident management is improved
To ensure quick resolution of known errors, Cyret maintains a known error database. This helps to align the team towards best practices."

Change Management

A Service Change is the addition, modification, or removal of an authorized, planned or supported service or service component and its associated documentation.

Change Management helps companies record, evaluate, authorize, prioritize, plan, test, implement, document, and review changes. Change Management ensures standardized approaches to handling changes are employed, that changes are documented in the Configuration Management System, and that business risks are minimized.

Change management is relevant to all levels of service management, applied to all levels of strategic, tactical, and operational changes. In addition to reducing errors in new or changed services, change management allows businesses to focus restricted funds and resources on those changes to achieve maximum business impact.

What makes Cyret Best Partner For Support

The best of the implementations can fail, if support is not carried out in an appropriate manner. The essence of support services is to pre-empt any issue by thoughtful approach. There are three broad theories of maintenance viz. Reactive, Preventive, and Proactive. At Cyret we due diligently follow the guidelines from ITIL to ensure the best of service that can be provided for all stages and the best of experience. Our experience and expertise focus on proactive maintenance strategy, thereby keeping user experience rich and seamless.

What We Are Offering

Ongoing, Off-Hours and Peak Period Support
Prompt delivery of support services and prompt action assured
Accessible team committed to the project’s smooth operation and success
Varied communication channels with offshore contact desk number, email feedback, etc.
Issue management system leads to channelizing issues to correct experts without losing visibility and momentum
Continuous creation of knowledge base out of issue handling